Frequently Asked Questions
Questions, Answered
Skydiving is simple when you know what to expect. This FAQ covers the questions we hear most — requirements, timing, weather, safety, what it feels like, photos/video, groups, and licensed jumpers.
Read This First
Quick Answers
How do I start?
Submit a booking request on our Contact page. We'll confirm safe availability based on weather forecasts and operational capacity, then guide you through the next steps to finalize your slot.
Do I need to be super fit?
No — you don't need to be an athlete. You need normal mobility for a short run-up during landing and the ability to hold a seated posture. If you have any physical limitations or concerns, tell us in advance so we can assess and plan accordingly.
Will weather affect my jump?
Often, yes. Iceland's weather is famously unpredictable. We only jump when conditions are safe — wind, visibility, and cloud cover all factor in. Build flexibility into your schedule and we'll work to find the best available window for your jump.
How long should I plan for?
Plan for a flexible half-day. The experience includes check-in, briefing, gearing up, the flight, the jump itself, and landing. Some days run quickly; others include weather holds that can extend your time. Don't schedule anything tight afterward.
What should I wear?
Comfortable layers and closed-toe athletic shoes with good ankle support. Avoid sandals, heels, loose clothing, or bulky accessories. A windproof outer layer is strongly recommended — it gets cold and windy at altitude, even in summer.
Can I wear glasses or contacts?
Yes, absolutely. We provide protective goggles that fit comfortably over most glasses. Contact lenses work fine as well — the goggles protect your eyes from wind during freefall.
Is tandem skydiving safe?
Tandem is specifically designed for first-time jumpers. You're attached to a highly trained instructor who handles all technical aspects. The equipment includes multiple safety systems including a reserve parachute. Like any adventure sport, there is inherent risk — that's why we operate only in safe conditions.
Do you offer photos and video?
Yes — we offer photo packages, video packages, or combined packages depending on availability and staffing. Request your preferred media option when you book and we'll confirm what's available for your date. Media is typically delivered digitally within 24-72 hours.
Can my friends and family watch?
Usually yes — spectators are welcome depending on site rules and safety zones. They'll need to stay in designated viewing areas and follow all staff instructions. It's a great experience to share, and they can capture your landing from the ground.
Where are you located?
We operate from Hella, Iceland, which is approximately 1.5-2 hours from Reykjavik by car along the southern coast. Exact meeting location and directions are confirmed in your booking reply. We operate by appointment only.
Booking & Availability
Use the booking inquiry form on our Contact page. Submit your preferred date(s), number of participants, and any relevant details. We'll check weather forecasts and operational availability, then reply with confirmation and next steps. We don't use instant online booking because safety requires us to assess conditions before confirming any jump.
If you're traveling to Iceland specifically for skydiving, request as early as possible — especially during peak summer season (June-August) when demand is highest. Earlier requests give us more flexibility to find safe weather windows. If you're already in Iceland and flexible, we can sometimes accommodate shorter notice depending on conditions and availability.
Yes, and we strongly encourage it. Add a preferred date plus one or two alternate dates in your request. Iceland's weather is highly variable, so flexibility dramatically increases your chances of jumping. We'll aim for your first choice but can pivot to alternates if conditions aren't suitable.
Sometimes, depending on weather, staffing, and existing bookings. If you're already in Iceland and have a flexible schedule, submit a request and select "ASAP/Flexible" in the timing field. We'll do our best to fit you in if conditions allow, but we can't guarantee last-minute availability during busy periods.
We'll review your request and reply with availability information, typically within 24-48 hours. Our response will include confirmation of your date (or alternative options), any additional information we need from you (participant details, approximate weights, health notes), payment instructions if applicable, and what to expect on the day of your jump.
Often yes, depending on availability and how much notice you give. Life happens — travel plans change. Contact us as early as possible if you need to reschedule, and we'll work with you to find an alternative. Changes made very close to your scheduled date may be subject to our rescheduling policy.
Contact us immediately if you're running late. Depending on the delay, staffing, and aircraft schedule, we may be able to accommodate you. However, significant delays may mean missing your slot entirely, which could be treated as a late cancellation or no-show under our terms. Always plan extra time for travel, especially given Iceland's variable road conditions.
Yes. Include the actual jumper's full name, contact information, and all relevant details (age range, approximate weight, any health considerations) in your request. The person jumping will need to complete their own waiver and health acknowledgment before the jump.
Pricing, Payments & Deposits
We confirm availability first, then provide pricing and payment details. Payment timing depends on your booking type — individual bookings, group bookings, and custom arrangements may have different requirements. We'll always explain payment terms clearly before you commit to anything. No surprises.
Some bookings may require a deposit or prepayment to secure your slot, particularly for groups, custom schedules, or peak-season dates. If a deposit is required, we'll tell you the exact amount, what it covers, whether it's refundable, and the deadline — all in writing before you pay. Standard individual bookings may not require a deposit.
Typically no — media packages (photos, video, or both) are optional add-ons with separate pricing. When you submit your booking request, indicate which media option you're interested in. We'll confirm availability for your date and provide pricing. Adding media is the best way to capture and relive your experience.
Sometimes, but not always. Payment requirements depend on your specific booking type and timing. To avoid disappointment or confusion on the day, confirm payment arrangements in advance and follow the instructions in your booking confirmation. We'll always be clear about what's expected and when.
Group pricing may be available depending on the size of your group, requested dates, and logistics involved. Tell us your group size when you submit your request and we'll advise on pricing options. Larger groups may require additional coordination and potentially a deposit to secure aircraft and instructor availability.
Requirements (Age / Weight / Health)
Our booking form includes options for ages 16-17 and 18+. Participants under 18 require valid ID showing their age plus signed guardian consent. If you're inquiring about a minor, mention this in your request and we'll explain exactly what documentation is needed. Age requirements exist for both legal and safety reasons.
Yes, but it's about safety, not exclusion. Weight, height, and body composition all affect harness fit, safe landing technique, and equipment limits. Select the closest weight range in the booking form and provide accurate information — this helps us assess safety and assign appropriate equipment. Some cases may require additional review or discussion before confirmation.
Not for tandem skydiving. That's the whole point — tandem is designed specifically for first-timers with zero experience. You'll be securely attached to a highly trained instructor who handles all the technical aspects: stability, altitude awareness, parachute deployment, and navigation. You just follow simple cues for body position and landing posture.
No. Skydiving is not permitted during pregnancy at any stage. The forces involved in freefall, parachute deployment, and landing pose unacceptable risks. This is a universal policy across the skydiving industry, not specific to us. Please wait until after pregnancy and recovery before booking.
Please tell us about: heart conditions or cardiovascular issues, seizures or epilepsy, serious breathing problems or respiratory conditions, recent surgeries (especially orthopedic), severe back or neck problems, conditions affecting mobility or balance, and anything else that might affect your ability to participate safely. When in doubt, consult your doctor and ask us before booking. We assess each case individually.
Many people with a fear of heights still enjoy skydiving — and are often surprised by how different it feels. Fear of heights typically relates to standing on edges or looking down from buildings, where you feel unstable. In freefall, there's no frame of reference; you feel supported by airflow rather than standing over a void. Tell us you're nervous and we'll guide you through the process step by step.
Yes, both are fine. We provide protective goggles that fit comfortably over most glasses — they're designed for this purpose. If you wear contacts, the goggles protect your eyes from wind during freefall so your lenses won't dry out or get dislodged. You'll see everything clearly throughout the experience.
Yes. Bring a valid photo ID (passport, driver's license, or national ID card). If you're a minor (16-17), you'll also need guardian consent documentation. ID is required for waiver completion and age verification. Don't forget it — we can't proceed without proper identification.
What It Feels Like
Most people describe freefall as an intense rush of wind and adrenaline — not the stomach-drop sensation you get on a roller coaster. That queasy falling feeling happens when you accelerate from stationary; when you exit a plane, you're already moving with the aircraft's forward speed, so there's no sudden drop. Instead, you feel supported by airflow, like floating on a powerful wind. Your instructor maintains stability while you experience pure sensory overload in the best way.
The wind is loud and powerful, but you can absolutely breathe normally. Some first-timers instinctively hold their breath at exit — don't. We'll coach you on relaxed breathing and proper head position. Turn your head slightly to the side if needed, and breathe through your nose or mouth just like normal. The sensation is intense but you're getting plenty of air.
Usually no, or only very briefly at exit. Roller coasters create that stomach-drop feeling by suddenly accelerating you downward from a standstill. In skydiving, the plane is already moving forward at significant speed, so when you exit, you transition smoothly into freefall rather than suddenly dropping. Within seconds, you're supported by airflow and the sensation stabilizes into an incredible rush rather than a nauseating drop.
This is extremely common — you wouldn't be human if you didn't feel something at the door. Your instructor is trained to recognize hesitation and guide you through it calmly and confidently. They've seen every reaction possible. Tell us you're nervous in advance and we'll explain exactly what to expect, which helps reduce anxiety. Most people who freeze at the door are absolutely thrilled afterward that they went through with it.
Yes, it's cooler at altitude — temperature drops roughly 2°C per 1,000 feet, and the wind chill during freefall adds to the cold factor. Even on a warm summer day in Iceland, dress in layers and bring a windproof outer layer. We'll provide jumpsuits and gear, but base layers matter. You won't notice the cold much during the adrenaline-filled freefall, but comfortable clothing makes the whole experience better.
It shouldn't. The harness is deliberately snug for safety — it needs to hold you securely to your instructor during freefall and parachute deployment. This can feel tight and unfamiliar, especially on the ground before exit. Once you're in freefall, you'll barely notice it. If anything feels uncomfortable or painful during gearing up, tell your instructor immediately so they can adjust. Landings are generally soft and controlled.
Everyone is different, but most first-timers remember: the moment at the door before exit, the initial rush of freefall, the surprising quiet and peace when the canopy opens, the stunning views of Iceland's landscape from above, and the feeling of landing safely with a huge smile. Many people describe it as life-changing — a moment of pure presence where everything else fades away. That's why we recommend getting photos and video.
On the Day
Plan for a flexible half-day, approximately 3-5 hours. This includes: arrival and check-in, paperwork and waiver completion, safety briefing, getting fitted with gear, boarding the aircraft, the flight to altitude, the jump itself (freefall plus canopy ride), landing, and debriefing. Some days run quickly; others include weather holds that extend the timeline. Never schedule anything with a tight deadline after your jump.
Comfortable, fitted layers that allow movement. Closed-toe athletic shoes with good ankle support are essential — no sandals, flip-flops, heels, or loose footwear. A windproof outer layer is strongly recommended for Iceland conditions. Avoid very loose clothing, hooded sweatshirts with large hoods, or anything that could flap excessively in the wind. You'll wear a jumpsuit over your clothes, but base layers matter for comfort.
Remove or securely fasten anything that could come loose. Loose earrings, dangling necklaces, unsecured watches, and hats can all become projectiles at 200+ km/h wind speeds. Small stud earrings are usually fine. Secure valuable items before your jump — we'll provide a safe place to store belongings. Anything not secured will likely be lost forever.
No — phones and personal cameras cannot go on the jump unless explicitly approved by staff (which is rare and only for experienced skydivers with proper mounts). Loose items are a safety hazard during freefall and will almost certainly be lost. Leave your phone secure on the ground. That's why we offer professional photo and video packages — our equipment is designed for skydiving.
Yes, but eat light. A normal, balanced meal a few hours before is ideal — you want energy but not a heavy stomach. Stay hydrated. Avoid greasy, heavy, or acidic foods right before your jump. An empty stomach can make you feel weak or lightheaded; an overly full stomach can make you uncomfortable or nauseous. Think: how you'd eat before moderate exercise.
Absolutely not. Arriving under the influence of alcohol or drugs is unsafe and will result in refusal of service — no exceptions, no refunds. Alcohol impairs judgment, reaction time, and your ability to follow safety instructions. This applies to the night before as well; don't show up hungover. Skydiving requires you to be alert and present.
Usually yes — spectators are welcome at most locations, subject to site rules and safety zones. They must stay in designated viewing areas and follow all staff instructions. Spectators can often see the plane, watch parachutes descend, and capture your landing from the ground. It's a great way to share the experience, and their ground footage can complement your aerial media package.
Safety & Equipment
Tandem skydiving is specifically designed for first-time jumpers and has an excellent safety record when conducted by trained professionals following proper procedures. You're attached to a highly experienced instructor who handles all technical aspects. The equipment includes multiple redundant safety systems. That said, skydiving is an adventure sport with inherent risk — that's why we only operate in safe conditions, use well-maintained equipment, and require all participants to follow safety protocols. We take safety extremely seriously.
Yes. Every tandem system includes both a main parachute and a reserve parachute. The reserve is packed by certified riggers and inspected on a strict schedule according to manufacturer and regulatory requirements. Reserves are rarely needed — main parachutes are highly reliable — but the backup is always there. Additionally, modern systems include automatic activation devices (AADs) as an extra layer of protection.
Many modern tandem systems use AADs as an additional safety layer. An AAD is a computerized device that monitors altitude and descent rate; if it detects a situation where the parachute should have been deployed but hasn't been, it can automatically activate the reserve. It's a backup to a backup. If you want specific details about our current equipment configuration, ask in advance and we'll explain.
The operational team and your instructor make this call based on multiple factors: wind speed and direction at ground level and altitude, visibility, cloud cover and ceiling, precipitation, and any other relevant conditions. If it's not safe to jump, we wait for conditions to improve or reschedule. We never compromise on safety — no jump is worth risking anyone's wellbeing, including yours.
Yes. Safety is non-negotiable. You may be refused if: you arrive under the influence of alcohol or drugs, you cannot follow safety instructions, you fail to disclose relevant health information that affects safety, you exceed equipment weight limits, or for any other safety-related reason determined by our team. This protects you, your instructor, and everyone else. Refusal for safety reasons may affect refund eligibility per our policies.
Three main things: conditions (weather, wind, visibility), equipment (properly maintained and appropriate for your jump), and human factors (trained instructors, participants who follow instructions). Your job as a tandem student is simple: listen to your instructor, stay relaxed, follow the cues you're given for body position and landing, and communicate any concerns. We handle the technical complexity — you focus on enjoying the experience safely.
Aircraft, Altitude & The Jump
Climb time varies depending on the aircraft type and target altitude, typically 15-25 minutes. During the flight, you'll be seated, your harness will be checked and tightened, and your instructor will give you a final briefing on what to expect at exit. It's a good time to take in the view, ask last questions, and mentally prepare. The anticipation is part of the experience.
You'll be seated with your instructor behind you (you're attached to them via the tandem harness). As you climb, they'll review hand signals, body position for exit, and what to expect during freefall and landing. They'll tighten your harness connections for jump configuration. Near jump altitude, the door opens — this is when it gets real. Your instructor handles all technical setup; you just need to follow their guidance.
Freefall duration depends on exit altitude and conditions — typically somewhere between 30-60 seconds. It feels both incredibly long (so much happens) and impossibly short (it's over before you know it). You'll fall at roughly 200 km/h, covering thousands of feet in under a minute. Then the parachute opens, and everything changes — the chaos of freefall transforms into peaceful, quiet canopy flight.
The parachute ride typically lasts several minutes — often 5-8 minutes depending on deployment altitude and conditions. This is the peaceful part: wind noise drops dramatically, you can talk to your instructor, and you have time to absorb the incredible views of Iceland's landscape from above. Your instructor may let you try some gentle steering inputs if conditions allow. It's a completely different experience from freefall — both are amazing in different ways.
Sometimes. If conditions are suitable and your instructor feels comfortable, they may let you hold the steering toggles and make some gentle turns under their guidance. This is at the instructor's discretion based on wind conditions, your comfort level, and how the jump has gone so far. It's not guaranteed, but when it happens, it's a fantastic way to feel more connected to the experience.
Landing & Common Concerns
Your instructor controls the landing approach and will coach you on body position as you descend. Most tandem landings are smooth "slide-in" landings where you lift your legs, and you both slide in on your backsides — gentle and controlled. In some conditions, your instructor may opt for a stand-up landing where you'll need to take a few running steps. Either way, they'll tell you exactly what to do and when. Landings are usually much softer than people expect.
Not usually. Most tandem landings use a seated slide-in technique where you lift your legs and slide in on your backside. However, depending on wind conditions and instructor preference, a stand-up landing requiring a few running steps might be used. If you have mobility concerns that would make running difficult, tell us in advance so your instructor can plan the safest landing approach for your situation.
Disclose any joint, back, or mobility issues when you book. Landing technique can be adjusted to minimize stress on problem areas, but some conditions may make skydiving inadvisable. The forces during parachute opening and landing, while generally manageable, can aggravate existing injuries. We'll assess your situation individually and advise honestly whether we can accommodate you safely — your long-term health matters more than one jump.
This is actually quite common. The canopy phase gives you several minutes to mentally prepare — it's calm, quiet, and controlled. Your instructor will coach you clearly and early on what position to hold and what to expect. By the time you're approaching the ground, you'll have had time to process the experience and follow simple instructions. Most people find landings much gentler than anticipated. The anticipation is usually worse than the reality.
Weather, Holds & Rescheduling
Yes, frequently. Iceland's weather is famously unpredictable — beautiful conditions can change rapidly, and what looks flyable from the ground may not be suitable at altitude. Wind speed and direction, visibility, cloud cover, and precipitation all factor into our decision. We only jump when conditions are genuinely safe. This is why we emphasize flexibility when booking. Iceland's landscapes are worth the wait.
We wait and monitor conditions. Weather holds can last anywhere from 30 minutes to several hours — Iceland's weather can improve as quickly as it deteriorates. You're welcome to stay on-site, explore nearby areas (staying reachable by phone), or wait in your vehicle. We'll update you on conditions and call you when we're ready to proceed. Patience is part of skydiving in Iceland.
If we cannot jump due to weather and conditions don't improve within your available window, we'll work with you on the best next option. Typically this means rescheduling to the next available safe day. If rescheduling isn't possible due to your travel schedule, our Refund Policy applies. We never want weather to ruin your Iceland experience — we'll do everything reasonable to help you jump safely.
Strongly recommended. Scheduling early in your Iceland trip gives you backup days if weather doesn't cooperate on your first choice date. If you schedule your jump for your last day and weather cancels, you're out of options. Early scheduling + backup dates = maximum chance of jumping. This is the single most effective thing you can do to ensure you get to skydive during your trip.
Yes — rapidly and dramatically. This is normal for Iceland and actually works in your favor sometimes: a morning of low clouds can clear into perfect afternoon conditions. We monitor weather continuously and make decisions based on current and forecasted conditions. Trust our assessment; we want to get you in the air just as much as you want to jump, but only when it's safe to do so.
Photos & Video
We offer photo packages, video packages, and combined photo+video packages. Our booking request form includes these options — select your preference and we'll confirm availability and pricing for your date. Media availability can vary by day depending on staffing and conditions. We highly recommend getting media; the experience is over so fast that photos and video become priceless ways to relive and share what you did.
No — for safety reasons, tandem passengers cannot jump with handheld cameras, phones, selfie sticks, or loosely mounted devices. Loose items become dangerous projectiles at freefall speeds and distract you from safety instructions. Our media is captured by trained staff using equipment specifically designed and secured for skydiving. If you're a licensed skydiver with your own camera setup, ask about our requirements for experienced jumpers.
Typically within 24-72 hours after your jump, delivered via secure digital download link to your email. Turnaround can vary depending on the day's workload, but we aim to get your media to you quickly. If you have special timing needs (flying out very soon, etc.), tell us in advance and we'll do our best to accommodate, though same-day delivery isn't always possible during busy periods.
We don't share your personal media without permission. Your photos and video are yours. If you're happy for us to feature your content on our social media or website, let us know — we'll always ask first. Many jumpers love sharing their experience and tag us when they post, which we appreciate but never require.
Groups, Events & Special Occasions
Yes, we welcome groups. Group bookings require more coordination and may have different deposit/payment requirements to secure aircraft and instructor availability. Tell us your group size, preferred dates, and any special requirements when you contact us. Larger groups may need to be split across multiple aircraft loads, but we'll keep you together as much as safely possible.
We'll keep your group as close together as possible, but "together" in skydiving doesn't mean holding hands. Each tandem pair jumps separately for safety. Depending on aircraft capacity, some or all of your group may be on the same plane load; larger groups may need multiple loads. You can often watch each other land, which is part of the fun. We'll coordinate to maximize the group experience.
Often yes — we love being part of special moments. Tell us exactly what you're planning and we'll advise what's possible while maintaining safety. Proposals in freefall require advance coordination. Birthday celebrations on landing can be arranged. Surprise gifts need careful handling so the recipient isn't blindsided about weight requirements or health disclosures. The more detail you share, the better we can help make it special.
Yes, skydiving makes for an unforgettable corporate event, team-building activity, or incentive experience. We can coordinate logistics for company groups, provide group media packages, and work with your timing requirements where possible. Use our Contact form, select the corporate/group option, and tell us about your team, dates, and what you're looking for. We'll put together a proposal.
Gift Certificates
Yes, gift certificates make incredible presents for birthdays, holidays, graduations, or any occasion worth celebrating. Skydiving is a unique experience that creates lasting memories. Contact us to discuss gift certificate options, and we'll explain how it works. The recipient can then schedule their jump when they're ready and conditions are right.
Validity depends on the certificate type and current policy at time of purchase. Some certificates may have expiration dates while others may be more flexible. We'll clearly state the terms when you purchase. If you have a certificate and questions about validity, contact us with your certificate details and we'll confirm. We want people to use their gifts.
The recipient contacts us with their certificate details and preferred dates. We then confirm availability based on weather forecasts and scheduling, guide them through any remaining requirements (waiver, health info, etc.), and schedule a safe weather window. The booking process is the same as any other jump — the certificate simply covers the payment portion. We'll make it easy.
Licensed Skydivers / Fun Jumpers
Yes, we welcome licensed jumpers. Submit a request through our Contact page and select the Fun Jumper/Licensed Inquiry option. Include your license level, total jump numbers, currency information, and what you're looking for. We'll confirm aircraft availability, slot timing, any local procedures or requirements, and coordinate your visit. Jumping in Iceland as a licensed skydiver offers incredible scenery you won't find anywhere else.
Bring your license card, logbook or digital proof of currency, and any other documentation that may be required (varies by your license type and issuing organization). Tell us your total jump numbers, recent activity, and when you last jumped. If you're bringing your own gear, have reserve repack documentation and AAD service records available. We'll let you know exactly what we need before your visit.
Gear rental may be available depending on what we have on hand and whether it fits your size and experience level. Ask in advance with your measurements and preferences. If you're traveling specifically to jump with us, confirm gear availability before booking flights. We can't guarantee rental equipment will be available, so bringing your own gear is often the best option for licensed jumpers.
Currency requirements matter for safety. If you haven't jumped in a while, you may need a refresher jump, coach jump, or other recurrency process depending on how long it's been and your experience level. Tell us honestly when you last jumped and how many total jumps you have. We'll advise the safest path back to solo jumping. Don't overstate your currency — it's a safety issue, not an ego issue.
AFF / Learning to Skydive
Yes. AFF is the path to becoming a licensed skydiver. Our AFF page explains the progression, training structure, and what to expect. AFF involves ground school, a series of instructor-assisted jumps where you learn skills progressively, and eventually solo jumping. It's a significant commitment but incredibly rewarding. Contact us to discuss whether AFF is right for you.
Training timelines vary significantly based on: weather (Iceland can be challenging), your learning pace and availability, instructor availability, and how quickly you progress through each level. Some students complete the program in weeks; others take months. We'll outline a realistic plan once we understand your availability and schedule. AFF requires patience, especially in Iceland's variable conditions.
Possibly, but manage expectations. Weather delays are common in Iceland, and AFF progression requires consistent jumping to build skills safely. For a short trip, you might complete ground school and a few levels, but completing the full program in a week-long vacation is unlikely. For short visits, a tandem jump is often the better choice — you get the full skydiving experience without the pressure of progression timelines.
AFF availability depends on season, conditions, and instructor scheduling. Iceland's winter brings shorter days and more challenging weather, which can significantly limit training opportunities. Summer offers the best conditions and longest days for AFF students. Contact us with your target timeframe and we'll advise on realistic availability and what to expect for that season.
Travel Planning
Hella is approximately 90-110 km from Reykjavik, roughly 1.5-2 hours driving along Route 1 (the Ring Road) heading south and east. Driving time varies based on weather and road conditions — winter driving can take longer. Plan extra buffer time, especially if you're not familiar with Icelandic roads. If you need transport assistance, mention it in your booking request and we'll discuss options.
Schedule early in your trip whenever possible. This gives you backup days if weather cancels your first attempt. Scheduling your jump for your last day is risky — if weather doesn't cooperate, you'll miss out entirely with no opportunity to reschedule. The best strategy: book early, provide backup dates, and keep your schedule flexible. This maximizes your chances of jumping during your Iceland visit.
Summer (June-August) generally offers the best conditions: longer days, milder weather, and more stable operations. Shoulder seasons (May, September) can be excellent but more variable. Winter brings shorter days, colder temperatures, and more weather challenges. That said, we've had perfect days in every season. Tell us your travel dates and we'll give you honest expectations for that time of year.
Often yes, but keep your day flexible. Weather holds are unpredictable and can extend your time with us significantly. Don't schedule tight connections with other tours or activities immediately after your jump slot. If you have other commitments on your jump day, tell us and we'll advise realistically. The drive to and from Hella passes amazing scenery — many people combine the trip with south coast exploration.
Yes. Use our Contact form and tell us what you're hoping to do — jump timing, transport needs, group coordination, sightseeing interests. We can suggest realistic itineraries that work with weather flexibility requirements. We know the area well and can point you toward great stops along the route. Just remember: skydiving days need to stay flexible, so build buffer time into any combination plans.
Policies, Waivers & Rules
Yes, all participants must sign a waiver and acknowledgment of risk before jumping. Skydiving involves inherent risks, and the waiver ensures you understand what you're agreeing to. You'll receive instructions on when and how to complete the waiver — often this can be done in advance to save time on the day. Read it carefully; ask questions if anything is unclear. This is standard across the skydiving industry worldwide.
Our full Terms of Service are available at /policies/terms-of-service. We encourage you to read them before booking. They cover booking procedures, participant responsibilities, safety requirements, cancellation and rescheduling policies, and other important information. If you have questions about any terms, ask us before you book.
Our Refund Policy is available at /policies/refund-policy. It explains what happens if we cancel due to weather or operational reasons, what happens if you cancel, no-show policies, deposit terms, and how refunds are processed. Weather cancellations are handled differently than customer cancellations — the policy explains all scenarios clearly.
A no-show includes: failing to arrive for your scheduled time, arriving significantly late (unable to be accommodated), or arriving unable to jump (e.g., under the influence, failing to meet safety requirements, or without required documentation). No-shows may forfeit payments and are not typically eligible for refunds under our Terms of Service. If something prevents you from making your slot, contact us as early as possible.
Yes. Safety is non-negotiable and takes absolute priority over everything else. We may refuse service if: you arrive impaired by alcohol or drugs, you cannot follow safety instructions, you failed to disclose relevant health information, you exceed equipment limits, or for any other safety reason determined by our team. This protects you, your instructor, other participants, and our operation. Refusal for safety reasons may affect refund eligibility.
Absolutely not. Arriving under the influence of alcohol, drugs, or any impairing substance is unsafe and will result in immediate refusal of service with no refund. This includes being hungover from the night before. Skydiving requires clear judgment, quick reactions, and the ability to follow safety instructions precisely. Come sober, alert, and ready to have the experience of a lifetime.
Still Have Questions?
We're Here to Help
Send us your travel dates, number of participants, and media preference — and tell us anything that affects safety (age range, approximate weight range, mobility notes). We respond personally, typically within 24 hours.